easyJet and Money Back for Passengers

Apr 27, 2026, 10:59
EuropeFinance

Introduction

This report looks at two stories about easyJet. It talks about how the airline gives money back to customers.

Main Body

A man and 13 friends bought tickets for £4,000. The man's daughter became very sick. easyJet first said no to a full refund. Then, a journalist asked the airline about this. easyJet changed its mind and gave all the money back. Another passenger named Emily had a flight from Malaga to London. Staff told her the flight was cancelled. Emily bought a new ticket with British Airways. easyJet first said they would not pay for the new ticket. Emily told a newspaper about her problem. easyJet then paid for her new ticket. They did this to be kind.

Conclusion

In both stories, easyJet first said no to the money. They only gave the money back after a journalist or newspaper helped.

Vocabulary Learning

cancelled (adj.)
called off, not happening anymore / not going to happen取消的；已取消
Example:The flight was cancelled because of bad weather.
flight (n.)
a journey by plane / a trip by aircraft飛行；航班
Example:Her flight from Malaga to London was cancelled.
kind (adj.)
friendly and helpful / generous友善的；善良的
Example:The airline was kind and paid for her new ticket.
refund (n.)
money returned for a purchase / a return of money退款
Example:He received a refund for his cancelled ticket.
ticket (n.)
a paper or electronic document that allows you to travel / a pass票；車票
Example:I bought a ticket for the train.

Sentence Learning

easyJet changed its mind and gave all the money back.
Connector: 'and' links two actions performed by the same subject.連接詞: 'and' 是一個連接詞，用來把兩個動作連在一起。
Then, a journalist asked the airline about this.
Time: 'Then' indicates the next event in time.時間: 'Then' 是一個時間標記，表示接下來發生的事。
Another passenger named Emily had a flight from Malaga to London.
Preposition: 'from ... to ...' shows the starting point and destination.介係詞: 'from ... to ...' 表示航班的起點和終點。
Emily bought a new ticket with British Airways.
Preposition: 'with' indicates the company used to buy the ticket.介係詞: 'with' 表示使用或由哪家公司購買。
They did this to be kind.
Preposition: 'to + verb' expresses purpose.介係詞: 'to + 動詞' 表示目的。